if you have already made a purchase

You can use Track Order to check the Tracking information of your order.

 
 

if you are considering a purchase

chat with online sales for more information before you purchase!

Email: service@lajerrio.com

   
 

Frequently Asked Questions

About Lajerrio

Q: Where is your company located?
A: Our main office is in Los Angeles, California, while design is headquartered in Singapore, and our warehouses are in Asia countries. Which can help us deliver faster.

Q: Do you have any retail locations?
A: In order to eliminate the extra costs associated with physical storefronts (rent, insurance, staff), we currently only have an online store. You can safely and easily place your order directly online.

Q: Is this a legit company? Is this a reliable site for purchasing?
A: Please, rest assured that our company is both legal and formal. Lajerrio.com has been verified by Norton Secured Seal and using HTTPS security protocol. You can pay via PayPal for your order and your payment will be safeguarded. Moreover, you can also look up for real life pictures from our gallery or Facebook page. So we are legit and safe to use.

About Jewelry

Q: Are the stones real diamonds?
A: Most of our rings are made of 925 sterling silver and the stones are synthetic white sapphires. Unlike natural gemstones that are mined from the earth using large machinery, explosives, and unsafe working conditions, our stone was developed to be more durable with better optical characteristics than of a diamond while maintaining an ethical standard to protect our environment. You can visit 'The Stone We Use' page to know more.

Q: Will this jewelry turn my skin green?
A: Of course NO, our s925 sterling silver jewelry won't turn your skin green. Please Note jewelry made of copper may turns your finger green, while those rings are made of 925 sterling silver, and the quality has been verified by International Institution SGS.

Q: How can I do if the copper jewelry turns my finger green?
A: Well, some of our rings (weekly deals) are made of copper. The natural acidity of human sweat and other chemicals used on the skin (such as soaps, lotions, and cosmetics) can react with copper. This reaction causes the surface of the copper to form green rust and transfer the color to the skin. But this reaction varies from person to person, and some people may not experience this discoloration at all. Anyway, if your copper jewelry turns your fingers green, please contact us and we will compensate you according to the specific situation.

Q: For the plated jewelry, I worry the color will fade off.
A: Please DON'T worry. We have a rigorous quality control process to ensure the quality of all of our jewelry. The plating will not fade off naturally. In the rare event that something is wrong with your jewelry, please immediately contact our customer service so we can help solve your problem. If a problem should arise and within the time limit of your warranty, we will make an exchange with you to replace your jewelry. You can visit 30 Days Return and One Year Warranty policy to learn more details.

Orders & Payment

Q: What payment methods do you accept?
A: We currently accept payment via all major Credit Cards, Paypal, Western Union & Bank Transfer. If your payment isn't shown at checkout page, please contact us.

Q: Is your packaging discreet? What does the box look like?
A: Your order will arrive in unmarked packaging to keep its contents a secret. All Orders are shipped out with Luxury Gift Package.

Q: How will I know if my order has been shipped?
A: As soon as your order leaves our warehouse, our system automatically sends you a shipping confirmation email with your tracking number. Click on the tracking number and you can access to-the-minute location information.

Q: I put the wrong shipping address, or made a mistake on my order, can you change it?
A: If you receive an order confirmation email and notice a mistake with the order, please contact us as soon as possible. If it’s after business hours, leave us a clear and detailed message with your name, phone number, and your order number (if available) via email service@lajerrio.com.

Q: Do you make custom orders?
A: Yes, we do have Large selection of Engravable Jewelry which you can customize with your own message. Please contact our customer service to place orders. Please notice that: the change of the stone color and plating color is available while the material of gemstones and metal cannot be accepted.

Q: How do I find my ring size?
A: Having trouble figuring out your ring size? Head on over to our Size Chart.

Q: How can I contact you?
A: Our customer service is 7x24H online (excluding holidays and festivals). You can contact us via the following methods:
1. Email: service@lajerrio.com
2. Chat online
3. Facebook page: http://www.facebook.com/Lajerrio/
Usually we will reply you within 24 hours.

 



Online help -

About Jewelry - +

1. How do I find my ring size?

Having trouble figuring out your ring size? Now head on over to our Size Guide.

2. Do you make custom orders?

Yes, we do have Large selection of Engravable Jewelry which you can customize with your own message. Please contact our customer service to place orders. Please notice that: the change of the stone color and plating color is available while the material of gemstones and metal cannot be accepted.

3. Are the stones real diamonds? What is the material of the items?

Most of our items are made of 925 sterling silver and the stones are synthetic white sapphires. Unlike natural gemstones that are mined from the earth using large machinery, explosives, and unsafe working conditions, our stone was developed to be more durable with better optical characteristics than of a diamond while maintaining an ethical standard to protect our environment. You can visit the stone page to know more.

My Orders - +

1. How do I place an order?

Please click How to Order to learn how to place an order.

2. Why is my order taking so long?

We start to prepare since the moment you placed your order to make sure the product our customer received is the best one. It usually takes 7-9 business days to finish your order (except products in stock). Your order will be sent to you in the shipping mode of your choice after it has been completed. You can find this information on the product and checkout page.

3. How can I track my order status?

You can track your order through this link. If you have any other questions about your order, please contact us.

4. When will I receive my order?

Plese Note: Total Delivery Time = Processing Time + Shipping Time.
1). Free shipping + Processing Time: 16-24 business days.
2). Standard Shipping + Processing Time: 11-17 business days.
3). Expedited Shipping + Processing Time: 10-12 business days.
All of our items are made-to-order. The estimated processing time is listed on the product page. Add the processing time to the shipping time for an estimate as to when you will receive your order.

Payment - +

1. What methods of payment do you accept?

We currently accept payment via all major Debit or Credit Cards, PayPal, Western Union & Bank Transfer. If your payment isn't shown at checkout page, please let us know.

2. Do you have payment plans?

We don't have payment plans such as layaway for the time being at present.

Delivery - +

1. What shipping methods do you offer?

We have three shipping methods including expedited shipping, standard shipping and free shipping. Free shipping is only for items priced over US$30. The courier companies we work with are DHL, FedEx, TNT, USPS, etc. We will decide which courier to use to send your parcel based on actual conditions.

2. Can I change my shipping address?

If you receive an order confirmation email and notice a mistake with the order, please Contact Us as soon as possible. If it's after business hours, leave us a clear and detailed message with your correct shipping address, phone number, and your order number (if available) via live chat. Please note that you can only change the shipping address while your order is still in production. Once your order has been shipped, we cannot change the shipping address nor delivery options.

3. How much does the shipping cost?

The amount of shipping depends on which country the shipping address is located in. You can find the shipping information for your country in "International Shipping" at this page.

Returns - +

Q: What is your return & exchange policy?

A: For all Refundable Items: We will issue a full refund of the cost of the returned product if you are not satisfied with your item(s). Shipping fee will not be refunded if the items are made and prepared in the correct way. However, items without jewelry tag or that have been worn, damaged or altered are not refundable and will be returned to the customer at their expense. To receive a full refund, if eligible, please contact our Customer Service to initiate the return process within 7 days upon receiving your item(s). The item must be returned in its original condition. All items must be returned in a new and unworn condition, without scratches or signs of wear, and must not be resized or altered in any way.

My Account - +

1. How can I change my email address?

Please Contact Us for help, or you can choose to Chat Now. Our representatives will reply to you within 24 hours.

2. What should I do if I forget my password?

Please click this link to reset your password. If it doesn't work, please contact us and we will reset the password for you.

3. Why is there no order in my account?

If your account was created after the order was placed, then your order won't be displayed in your account.

About Store - +

1. Where is your company located?

Our main office is in Los Angeles, California, while design is headquartered in Singapore, and our warehouses are in Asia countries.

2. Do you have any retail locations?

In order to eliminate the extra costs associated with physical storefronts (rent, insurance, staff), we currently only have an online store. You can safely and easily place your order directly online.

3. Is this a legit company? Is this a reliable site for purchasing?

Please, rest assured that our company is both legal and formal. Our website has been verified by Norton Secured Seal and using HTTPS security protocol. You can pay via PayPal for your order and your payment will be safeguarded. Moreover, you can also look up for real-life pictures from our gallery or Facebook page. So we are legit and safe to use.