if you have already made a purchase

You can use Track Order to check the Tracking information of your order.

 
 

if you are considering a purchase

chat with online sales for more information before you purchase!

Email: service@lajerrio.com

   
 

Lajerrio Jewelry Giveaway Program

Now we are launching a Giveaway project for fashion influencers. Our goal is to increase the reach and awareness of the brand. By applying to the Lajerrio Jewelry Giveaway Program, our influencers benefit from Special Discounts and Free Products direct from our new product lines. Please DON'T hesitate to apply for our program if you have social profile accounts with over 1,000 followers (public page followers e.g. Facebook page not profile, should be 10,000+).

Social media accounts including Facebook, Twitter, Pinterest, Instagram, Youtube, Blog, Polyvore, Google+, Vimeo, Tumblr or any other social platforms, etc.

We will review your request after you apply. Once accepted, we will contact you with details directly.

How to Apply:

Email to social@lajerrio.com about yourself with your social account and please attach basic information about your blog or social media information.

What will you do after giveaway received?

You need to submit a review report about our product. This report should include try-on images and videos, and you need to share the giveaway product to your social accounts. Details below:

1. Put our product on your blog.
We would like you could put our product on your blog, and it links to our website.

2. Share your thoughts or unboxing process on our brand (Lajerrio or Lajerrio Jewelry) or product through your social networks and encourage your follower to comment.
You should take photos or video for our jewelry within 14 days after you receive the items, and publish them to your Blog, Facebook, Instagram and Youtube, etc. When you publish the photos, unboxing review and comments, please add the link of the product page or the link of homepage.

3. Send us an email once you publish your photos, unboxing review or comments.

4. Lajerrio Jewelry reserves the right to use the information of your post.
We may collect photos (videos) of your post and related comments. At times, we may use the content. E.g, we may put it on our Facebook and Youtube Channel or use your photos on our website as the testimonials. If you do not agree, please inform us in advance.

That's all! It's easy to get our free jewelry. If you want to join our program, please contact us as soon as possible!

Open to the following countries:

  • United States
  • Canada
  • Australia
  • United Kingdom
  • Germany
  • France
  • Ireland

If you believe that your country should be added to this list, please email us for an explanation.

Note:

To be honest, your followers must be the real ones.
By attending this giveaway program, you agree with Lajerrio policies to use your media permanently.



Online help -

About Jewelry - +

1. How do I find my ring size?

Having trouble figuring out your ring size? Now head on over to our Size Guide.

2. Do you make custom orders?

Yes, we do have Large selection of Engravable Jewelry which you can customize with your own message. Please contact our customer service to place orders. Please notice that: the change of the stone color and plating color is available while the material of gemstones and metal cannot be accepted.

3. Are the stones real diamonds? What is the material of the items?

Most of our items are made of 925 sterling silver and the stones are synthetic white sapphires. Unlike natural gemstones that are mined from the earth using large machinery, explosives, and unsafe working conditions, our stone was developed to be more durable with better optical characteristics than of a diamond while maintaining an ethical standard to protect our environment. You can visit the stone page to know more.

My Orders - +

1. How do I place an order?

Please click How to Order to learn how to place an order.

2. Why is my order taking so long?

We start to prepare since the moment you placed your order to make sure the product our customer received is the best one. It usually takes 7-9 business days to finish your order (except products in stock). Your order will be sent to you in the shipping mode of your choice after it has been completed. You can find this information on the product and checkout page.

3. How can I track my order status?

You can track your order through this link. If you have any other questions about your order, please contact us.

4. When will I receive my order?

Plese Note: Total Delivery Time = Processing Time + Shipping Time.
1). Free shipping + Processing Time: 16-24 business days.
2). Standard Shipping + Processing Time: 11-17 business days.
3). Expedited Shipping + Processing Time: 10-12 business days.
All of our items are made-to-order. The estimated processing time is listed on the product page. Add the processing time to the shipping time for an estimate as to when you will receive your order.

Payment - +

1. What methods of payment do you accept?

We currently accept payment via all major Debit or Credit Cards, PayPal, Western Union & Bank Transfer. If your payment isn't shown at checkout page, please let us know.

2. Do you have payment plans?

We don't have payment plans such as layaway for the time being at present.

Delivery - +

1. What shipping methods do you offer?

We have three shipping methods including expedited shipping, standard shipping and free shipping. Free shipping is only for items priced over US$30. The courier companies we work with are DHL, FedEx, TNT, USPS, etc. We will decide which courier to use to send your parcel based on actual conditions.

2. Can I change my shipping address?

If you receive an order confirmation email and notice a mistake with the order, please Contact Us as soon as possible. If it's after business hours, leave us a clear and detailed message with your correct shipping address, phone number, and your order number (if available) via live chat. Please note that you can only change the shipping address while your order is still in production. Once your order has been shipped, we cannot change the shipping address nor delivery options.

3. How much does the shipping cost?

The amount of shipping depends on which country the shipping address is located in. You can find the shipping information for your country in "International Shipping" at this page.

Returns - +

Q: What is your return & exchange policy?

A: For all Refundable Items: We will issue a full refund of the cost of the returned product if you are not satisfied with your item(s). Shipping fee will not be refunded if the items are made and prepared in the correct way. However, items without jewelry tag or that have been worn, damaged or altered are not refundable and will be returned to the customer at their expense. To receive a full refund, if eligible, please contact our Customer Service to initiate the return process within 7 days upon receiving your item(s). The item must be returned in its original condition. All items must be returned in a new and unworn condition, without scratches or signs of wear, and must not be resized or altered in any way.

My Account - +

1. How can I change my email address?

Please Contact Us for help, or you can choose to Chat Now. Our representatives will reply to you within 24 hours.

2. What should I do if I forget my password?

Please click this link to reset your password. If it doesn't work, please contact us and we will reset the password for you.

3. Why is there no order in my account?

If your account was created after the order was placed, then your order won't be displayed in your account.

About Store - +

1. Where is your company located?

Our main office is in Los Angeles, California, while design is headquartered in Singapore, and our warehouses are in Asia countries.

2. Do you have any retail locations?

In order to eliminate the extra costs associated with physical storefronts (rent, insurance, staff), we currently only have an online store. You can safely and easily place your order directly online.

3. Is this a legit company? Is this a reliable site for purchasing?

Please, rest assured that our company is both legal and formal. Our website has been verified by Norton Secured Seal and using HTTPS security protocol. You can pay via PayPal for your order and your payment will be safeguarded. Moreover, you can also look up for real-life pictures from our gallery or Facebook page. So we are legit and safe to use.