if you have already made a purchase

You can use Track Order to check the Tracking information of your order.

 
 

if you are considering a purchase

chat with online sales for more information before you purchase!

Email: service@lajerrio.com

   
 

Shipping & Delivery Policy

 

Due to the particularity of our jewelry, the quality of each product must be inspected manually and packaged one by one before shipping. We've put a lot of focus on making sure the items get delivered to our customers as quickly as possible.

Delivery Time (The Time You Can Receive Your Order)

 

Total Delivery Time= Processing Time + Shipping Time
All Lajerrio items are made-to-order. The estimated processing time is listed on the product page. Add the processing time to the shipping time for an estimate as to when you will receive your order.

Processing Time

 

General Orders: Processing time differs from product to product. Some popular styles can be shipped out within 24 hours. The estimated processing time is listed on the product page. Once your order is shipped, you will receive a shipping notification to your email notifying you of the tracking details and projected delivery date.

Engraving or Customized Orders: The delivery time depends on what type of products you choose (Usually the processing time may take additional 3-7 working days). If you want to know the exact time, please contact us for this type items.

Couple Rings: For couple's rings, the estimated processing time isn't listed on the product page. Usually the processing time is equal to General Order, it may take 7-9 working days. If you want to know the exact time, please contact us.

Shipping Time

 

We are pleased to offer FREE Standard shipping on orders over $199 to the entire US. For faster shipping service, you can select from our Express Shipping options.

COUNTRY
United States
United Kingdom
Canada
Australia
3-Day
RATES SHIPPING TIME
US$20.00 3 working days
US$20.00 3 working days
US$20.00 3 working days
US$20.00 3 working days
Standard
RATES SHIPPING TIME
US$15.00 4-8 working days
US$15.00 4-8 working days
US$15.00 4-8 working days
US$15.00 4-8 working days
Free Shipping
RATES SHIPPING TIME
FREE On Orders Over $30.00 9-15 working days
FREE On Orders Over $30.00 9-15 working days
FREE On Orders Over $30.00 9-15 working days
FREE On Orders Over $30.00 9-15 working days

Our freight (Standard & Expedited Shipping) is based on the different destination and package weight. If you need an accurate amount, please visit checkout page and then choose your destination to get a shipping estimate. Now we are pleased to offer FREE Shipping for orders over US$30 to United States, United Kingdom, Canada and Australia. For faster shipping service, you can select from our Standard or Expedited Shipping options.

International Shipping

For your convenience, we are happy to ship our products to every place in the world. For detailed information on standard and expedited delivery, choose your shipping country or shipping region from the drop down below:

 

 
A
  • A
    • Austria
    • Australia
    • Albania
    • Andorra
    • Afghanistan
    • Argentina
    • Angola
    • Algeria
  • B
    • Belgium
    • Bosnia and Herzegovina
    • Bulgaria
    • Brunei
    • Bangladesh
    • Bhutan
    • Brazil
    • Bahamas
    • Barbados
    • Bolivia
    • Botswana
    • Burundi
    • Benin
    • Belarus
    • Bahrain
  • C
    • Canada
    • Czech Republic
    • Croatia
    • Chile
    • Colombia
    • Cuba
    • Costa Rica
    • Comoros
    • Chad
    • Central African Republic
    • Cameroon
    • Cyprus
    • Cambodia
  • D
    • Denmark
    • Dominican Republic
    • Dominica
    • Djibouti
    • Democratic Republic of the Congo
  • E
    • Egypt
    • El Salvador
    • Ecuador
    • Ethiopia
    • Eritrea
    • Equatorial Guinea
    • Estonia
  • F
    • France
    • Finland
    • Fiji
  • G
    • Germany
    • Greece
    • Guam
    • Guatemala
    • Guyana
    • Guinea
    • Ghana
    • Gabon
  • H
    • Hong Kong
    • Hungary
    • Haiti
    • Honduras
  • I
    • India
    • Indonesia
    • Ireland
    • Iceland
    • Italy
    • Israel
    • Ivory Coast
    • Iran
    • Iraq
  • J
    • Japan
    • Jamaica
    • Jordan
  • K
    • Kuwait
    • Kyrgyzstan
    • Kazakhstan
    • Kenya
  • L
    • Luxembourg
    • Liechtenstein
    • Laos
    • Liberia
    • Latvia
    • Lithuania
    • Libya
    • Lebanon
  • M
    • Macao
    • Malaysia
    • Mexico
    • Monaco
    • Montenegro
    • Macedonia
    • Maldives
    • Myanmar
    • Malta
    • Malawi
    • Mozambique
    • Madagascar
    • Mauritius
    • Mauritania
    • Mali
    • Moldova
    • Morocco
  • N
    • Netherlands
    • Norway
    • New Zealand
    • Nepal
    • Nicaragua
    • Namibia
    • Niger
    • Nigeria
  • O
    • Oman
  • P
    • Philippines
    • Poland
    • Pakistan
    • Peru
    • Portugal
    • Panama
    • Paraguay
    • Papua New Guinea
  • Q
    • Qatar
  • R
    • Romania
    • Rwanda
    • Russia
  • S
    • South Korea
    • Singapore
    • Sweden
    • Swaziland
    • Slovakia
    • Spain
    • Serbia
    • Slovenia
    • Saudi Arabia
    • Sri Lanka
    • South Africa
    • Suriname
    • Swaziland
    • Somalia
    • Seychelles
    • Senegal
    • Sierra Leone
    • Sudan
    • State of Palestine
    • Syria
  • T
    • Taiwan
    • Thailand
    • Timor-Leste
    • Turkmenistan
    • Tajikistan
    • Tanzania
    • Togo
    • The Republic of Congo
    • Tunisia
    • Turkey
  • U
    • United States
    • United Kingdom
    • United Arab Emirates
    • Uruguay
    • Uzbekistan
    • Uganda
    • Ukraine
  • V
    • Vietnam
    • Vatican City
    • Venezuela
  • W
    • Western Sahara
    • Yemen
  • Z
    • Zambia
    • Zimbabwe
COUNTRY
 

* Express Shipping cannot deliver to P.O. Boxes or military addresses. We could only ship to P.O. Boxes and military addresses (APO, FPO) address via All Shipping methods.

* Please note that the above shipping times are estimates quoted by our courier companies, so Lajerrio cannot be liable or held responsible for any delays after dispatch. Delays do happen occasionally due to uncontrollable factors, but please be assured that Lajerrio will do our best to limit any inconveniences that may arise.

Tracking Your Order

 

After we ship out your products, you will receive an email with tracking number to track. You can also check your order information at Track My Order.

About Taxes & Duties

 

Shipments from all of our warehouses are delivery duty unpaid. Therefore, any and all customs or import duties are charged once the parcel reaches its destination country. If any, these charges must be paid by the customers. Customers take full liability for all return shipping costs, customs charges and handling fees should they refuse to accept a parcel due to import duties or taxes. Please note that according to customs regulations, Lajerrio Jewelry cannot declare purchased items as a gift or list an amount that lower than the actual product price.



Online help -

About Jewelry - +

1. How do I find my ring size?

Having trouble figuring out your ring size? Now head on over to our Size Guide.

2. Do you make custom orders?

Yes, we do have Large selection of Engravable Jewelry which you can customize with your own message. Please contact our customer service to place orders. Please notice that: the change of the stone color and plating color is available while the material of gemstones and metal cannot be accepted.

3. Are the stones real diamonds? What is the material of the items?

Most of our items are made of 925 sterling silver and the stones are synthetic white sapphires. Unlike natural gemstones that are mined from the earth using large machinery, explosives, and unsafe working conditions, our stone was developed to be more durable with better optical characteristics than of a diamond while maintaining an ethical standard to protect our environment. You can visit the stone page to know more.

My Orders - +

1. How do I place an order?

Please click How to Order to learn how to place an order.

2. Why is my order taking so long?

We start to prepare since the moment you placed your order to make sure the product our customer received is the best one. It usually takes 7-9 business days to finish your order (except products in stock). Your order will be sent to you in the shipping mode of your choice after it has been completed. You can find this information on the product and checkout page.

3. How can I track my order status?

You can track your order through this link. If you have any other questions about your order, please contact us.

4. When will I receive my order?

Plese Note: Total Delivery Time = Processing Time + Shipping Time.
1). Free shipping + Processing Time: 16-24 business days.
2). Standard Shipping + Processing Time: 11-17 business days.
3). Expedited Shipping + Processing Time: 10-12 business days.
All of our items are made-to-order. The estimated processing time is listed on the product page. Add the processing time to the shipping time for an estimate as to when you will receive your order.

Payment - +

1. What methods of payment do you accept?

We currently accept payment via all major Debit or Credit Cards, PayPal, Western Union & Bank Transfer. If your payment isn't shown at checkout page, please let us know.

2. Do you have payment plans?

We don't have payment plans such as layaway for the time being at present.

Delivery - +

1. What shipping methods do you offer?

We have three shipping methods including expedited shipping, standard shipping and free shipping. Free shipping is only for items priced over US$30. The courier companies we work with are DHL, FedEx, TNT, USPS, etc. We will decide which courier to use to send your parcel based on actual conditions.

2. Can I change my shipping address?

If you receive an order confirmation email and notice a mistake with the order, please Contact Us as soon as possible. If it's after business hours, leave us a clear and detailed message with your correct shipping address, phone number, and your order number (if available) via live chat. Please note that you can only change the shipping address while your order is still in production. Once your order has been shipped, we cannot change the shipping address nor delivery options.

3. How much does the shipping cost?

The amount of shipping depends on which country the shipping address is located in. You can find the shipping information for your country in "International Shipping" at this page.

Returns - +

Q: What is your return & exchange policy?

A: For all Refundable Items: We will issue a full refund of the cost of the returned product if you are not satisfied with your item(s). Shipping fee will not be refunded if the items are made and prepared in the correct way. However, items without jewelry tag or that have been worn, damaged or altered are not refundable and will be returned to the customer at their expense. To receive a full refund, if eligible, please contact our Customer Service to initiate the return process within 7 days upon receiving your item(s). The item must be returned in its original condition. All items must be returned in a new and unworn condition, without scratches or signs of wear, and must not be resized or altered in any way.

My Account - +

1. How can I change my email address?

Please Contact Us for help, or you can choose to Chat Now. Our representatives will reply to you within 24 hours.

2. What should I do if I forget my password?

Please click this link to reset your password. If it doesn't work, please contact us and we will reset the password for you.

3. Why is there no order in my account?

If your account was created after the order was placed, then your order won't be displayed in your account.

About Store - +

1. Where is your company located?

Our main office is in Los Angeles, California, while design is headquartered in Singapore, and our warehouses are in Asia countries.

2. Do you have any retail locations?

In order to eliminate the extra costs associated with physical storefronts (rent, insurance, staff), we currently only have an online store. You can safely and easily place your order directly online.

3. Is this a legit company? Is this a reliable site for purchasing?

Please, rest assured that our company is both legal and formal. Our website has been verified by Norton Secured Seal and using HTTPS security protocol. You can pay via PayPal for your order and your payment will be safeguarded. Moreover, you can also look up for real-life pictures from our gallery or Facebook page. So we are legit and safe to use.